Terms and conditions
Introduction
Welcome to our store! By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.
Payment
We accept payments through major credit and debit cards, including Visa, MasterCard, and Dankort. You may also use digital wallets such as Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify Payments, ensuring your financial information is protected.
Pricing
All prices are listed in DKK (Danish Krone) and include applicable taxes. We do not charge any additional fees for using specific payment methods.
Order Processing
Once your payment is successfully processed, you will receive an order confirmation via email. Please ensure that all your order details are correct. If you notice any errors, contact us immediately.
Shipping & In-Store Pickup
We offer free shipping in Denmark via GLS on all orders above 499 DKK. Orders under this amount will incur a standard shipping fee of 49,-.
You can also choose free in-store pickup at our location on Gammel Kongevej 41 in Copenhagen. Orders are typically ready for pickup within two hours during our regular opening hours. You'll receive an email as soon as your order is ready. Please bring your order confirmation when picking up your purchase.
Returns & Exchanges
You have the right to return your purchase within 14 days of receiving your items. Products must be returned in unused condition and in original packaging.
- In-store returns and size exchanges are free at our store on Gammel Kongevej 41, Copenhagen.
- If returning via shipping, use the reusable shipping bag and the return label inside. A shipping and administration fee of 59 DKK will be deducted from your refund when using our label.
Privacy
We are committed to protecting your privacy. Your personal and payment information is processed securely and is never shared with third parties, except as necessary to complete your order. For more details, please review our Privacy Policy.
Governing Law
These terms and conditions are governed by the laws of Denmark. By shopping with us, you agree to submit to the jurisdiction of the Danish courts in the event of any disputes.
Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Please review them regularly to stay informed of any changes.
Contact Us
If you have any questions about these terms and conditions, please contact us at hello@piccolocph.com